Terms and Conditions

About Us Watkins Fitness & Sports Equipment, Inc. are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Watkins Fitness & Sports Equipment
Attn:fitness-equipment.com Order Department
201 South Main Street
Salisbury, N.C. 28144
Tel: 800-235-8341
Tel: 704-639-9087
Email: orders@fitness-equipment.com

This document is the ECI Agreement

We are not liable for pricing errors. If you place an order for a product that was incorrectly priced, we will cancel your order and credit you for any charges. In the event that we inadvertently ship an order based on a pricing error, we will issue a revised invoice to you for the correct price and contact you to obtain your authorization for the additional charge, or assist you with return of the product. If the pricing error results in an overcharge to you, WE will credit your account for the amount overcharged.

Shipping and Delivery: We are not responsible for shipping and delivery times of the carriers. Method of transportation is elected by the customer. Tendering the package(s) to the carrier will be handled in a normal fashion and based on daily workload and other factors. If you desire a signature delivery, then an extra charge of $10 will be charged on each order. Otherwise, the customer accepts the carrier's delivery statement as proof of delivery.
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment to anyone in the United States. At this time, we are unable to ship international. Any purchases that have an address outside the United States will be refunded and the purchase void. 

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship, unless special for backorders. Backordered items may be charged before they are shipped. You may send your credit card information via phone, snail mail or email. American Express shipments are subject to delay until we receive funds. Delays for American Express transactions may be 3-5 days or until funds are received before we can ship.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling A shipping and handling fee is added to all transactions. Unless noted in the individual item $8.60 is minimum handling & shipping cost. Shipping internationally will be at a greater cost.

Unless the customer notifies us in writing via email, the acceptance of these terms also are the same as a signature release. Carrier(s) may deliver the goods to the address, and leave them at the residence address, as if the customer had signed for them. "No Signature Required is Authorized". Should the customer wish that a signed receipt be offered at the time of delivery, then a charge of $ 10.00 will be added to the invoice. The customer will need to email at orders@fitness-equipment.com requesting this additional service. Otherwise, the customer, will accept the carriers documents as proof of delivery.

Shipment will be via a common carrier: UPS, USPS, FedEx, Old Dominion Freight Lines, and Southeastern Motor Freight to name a few. Each of the carriers has a web page that will permit order tracking. We will make an attempt to provide you with the tracking number so that you are aware of the estimated delivery date. It will be necessary to take this information to the carrier's tracking system to get further information. It is the responsibility of the customer to select the mode of transportation. However, if the incorrect method of shipping is selected for packages weighting more than 100 pounds, then the merchant may elect to ship by truck. The customer agrees to accept the merchant’s election. Refusal of any shipment will result in the customer paying shipping in both directions, unless cancelled prior to actual shipment. All other fees will be charged including, but not limited to, storage and other carrier charges..

It is the responsibility of the consignee to be present to receive the goods at destination. Shipment of large items by truck will require that someone be present to assist the driver in unloading. Drivers are not allowed to make inside deliveries. Should you need inside delivery the consignee must pay for all cost for this extra service. All assembly of the product is the sole responsibility of the buyer.

If your order is shipped via LTL (truck line) it is a curbside service. This means that you are responsible for getting the equipment from the back of the truck to your home. You MUST be home at the time of delivery.It is your responsibility to make the delivery arrangements with the trucking company. If you would like to utilize the extra serviced available to you:

Inside delivery minimum charge of $95.00. You will be required to help the driver. There is only one person per truck. Our charge will include first floor delivery only. (Second floor delivery: This will require the customer to wavier any damage to inside walls, and floors. It may not be accomplished if it is not approved by the carrier, or carrier personnel. You must have personnel available at your cost and expense to assist the driver on heavy or oversize packages. All loss or damage is assumed by the customer for inside delivery service.)

Lift gate minimum charge of $95.00

These charges are your responsibility and are not included in items freight charges. Should you choose when the truck gets there to use the service of inside delivery, you are responsible to pay the driver of the truck.

If for some reason delivery arrangements are not made, you are responsible for all freight charges associated with the shipment. This means shipping to you, from you and if you choose redelivered to you.

It is the responsibility of the consignee to inspect each carton for damage, and note it on any document signed as a receipt from the delivering carrier. The delivering carrier is responsible for a curbside delviery only.
Delivery Schedule We will normally process your order as soon as possible. We do not control delivery schedules by the carriers. We make every attempt to use the carrier that provides the best service. We cannot offer delivery dates, and do not accept responsibility for delivery dates.

Errors in address or data entry. We will not be responsible for an address error, data entry errors and the re-delivery cost. This will be the buyer's responsibility. Always read your email confirmation to make sure your information is correct. For errors call 800-235-8341 to correct data entry or telephone call orders. Re-delivery charges will apply.
Back Orders If your item is not in stock, we can back-order it for you if you wish. Otherwise, you will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made within North Carolina a state sales tax of 7.75% tax is added. All other orders exclude tax. Some US States require that you pay taxes on your purchases. It is your responsibility to know the rules in your location and to fill out the necessary forms and pay any tax or duty due.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our offline computer. They are not held in clear text on any web site.
Guarantee All products come with a 30-day and in most cases longer Factory Warranty for Defects. See each warranty for details. All Sales Are Final after three (3) days from receipt by the consignee. Basis will be the delivery receipt of the carrier.

Telephone orders requesting product measurements, and other technical information regarding a product or item: We do not accept liability for errors in information exchanged, or usability of any item for any purpose. Returns due to errors, in information, or however caused are borne by the customer - ordering party..

Returns: You must call and get a return authorization (RA) for any return, otherwise your risk additional cost. All items not defective must be shipped at owner's cost and expense, in the original cartons within 3 days of receipt of goods. A 20 percent restocking fee, plus the original shipping and handling fee, will be deduced from all credits issued to the customer.

It is the responsibility of the consignee to inspect each carton for damage, and note it on any document signed as a receipt from the delivering carrier (Post Office, UPS, RPS, Trucking Company, FedEx or any delivering carrier). The original manufacturer may not replace damaged parts if carton damage is not correctly noted at time of receipt.

Customer must contact the factory customer service department for all warranty service. Keep your receipt.

IMPORTANT:
THE MERCHANDISE WAS CAREFULLY PACKED AND THOROUGHLY INSPECTED BEFORE LEAVING OUR WAREHOUSE. RESPONSIBILITY FOR ITS SAFE DELIVERY WAS ASSUMED BY THE CARRIER UPON ACCEPTANCE OF THE SHIPMENT. CLAIMS FOR LOSS OR DAMAGE SUSTAINED IN TRANSIT MUST, THEREFORE, BE MADE UPON THE CARRIER AS FOLLOWS.

CONCEALED LOSS OR DAMAGE: CONCEALED LOSS OR DAMAGE MEANS LOSS OR DAMAGE WHICH DOES NOT BECOME APPARENT UNTIL THE MERCHANDISE HAS BEEN UNPACKED. THE CONTENTS MAY BE DAMAGED IN TRANSIT DUE TO ROUGH HANDLING EVEN THOUGH THE CARTON MAY NOT SHOW EXTREME DAMAGE. WHEN THE DAMAGE IS DISCOVERED UPON UNPACKING, MAKE A WRITTEN REQUEST FOR INSPECTION BY THE CARRIER'S AGENT WITHIN FIFTEEN SAYS OF DELIVERY DATE. THEN FILE A CLAIM WITH THE CARRIER SINCE SUCH DAMAGE IS THE CARRIER'S RESPONSIBILITY. BY FOLLOWING THESE INSTRUCTIONS CAREFULLY, YOU MUST KEEP THE ORIGINAL PACKAGING FOR THE CARRIER TO INSPECT. IF YOU DO NOT KEEP THE PACKAGING, THE CARRIER WILL LIKELY REJECT YOUR CLAIM, AS HE CANNOT INSPECT THE PACKAGING TO DETERMINE HOW IT WAS DAMAGED. WE GUARANTEE OUR FULL SUPPORT OF YOUR CLAIMS TO PROTECT AGAINST LOSS FROM CONCEALED DAMAGE.

VISIBLE LOSS OR DAMAGE: ANY EXTERNAL EVIDENCE OF LOSS OR DAMAGE MUST BE NOTED ON THE FREIGHT BILL OR EXPRESS RECEIPT, AND SIGNED BY THE CARRIER'S AGENT. FAILURE TO ADEQUATELY DESCRIBE SUCH EXTERNAL EVIDENCE OF LOSS OR DAMAGE MAY RESULT IN THE CARRIER REFUSING TO HONOR A DAMAGE CLAIM. THE FORM REQUIRED TO FILE SUCH A CLAIM WILL BE SUPPLIED BY THE CARRIER. KEEP THE PACKAGING UNTIL IT IS INSPECTED. FAILURE TO KEEP THE PACKAGING WILL RESULT IN CLAIM DENIAL.

DO NOT RETURN DAMAGED MERCHANDISE TO US

FILE YOUR CLAIM AS ABOVE AND INFORM US TO FOLLOW-UP

DELIVERY AND HANDLING BEYOND THE TAILGATE OF THE CARRIER IS THE RESONSIBILTY OF THE CUSTOMER. HE/SHE ASSUMES ALL LIABILITY FOR DAMAGE. A SIGNATURE ON THE DELIVERY RECEIPT WITHOUT NOTATIONS, MEANS THE GOODS WERE RECEIVED IN GOOD CONDITION.

THE MERCHANT IS NOT RESPONSIBLE FOR ANY DAMAGE TO THE GOODS WHEN THE RECEIPT IS SIGNED WITHOUT ANY EXCEPTIONS.

Before Using the Equipment: Check to make sure you understand how to correctly use the equipment or item that you have purchased. It is your responsibility to seek help from a professional in your area, at your expense, before using the equipment. Children must always be supervised by an adult and should not be allowed to use any item without proper adult supervision. You are accepting full liability for any injury, however caused by any item purchased from this website. All warranty issues will be between you and the original manufacturer. We do not warrant the performance of any product sold.Cables, chains, flex bands, and other equipment: By using these items in a non professional supervised setting, you agree to wave all claims. We make no representation on use, and do not accept any liability for injury, no matter how it is caused. All commercial items which are used in a professional setting are subject to the manufacturer's warranty. We do not make any representation as to use, or warranty.

Watches with Batteries, and other items with batteries: Batteries are not warranted. Batteries are placed in certain items to test them at the factory. Often the battery expires before the customer uses the item. This does not mean the item is defective. It is the customer's responsiblity to purchase and install a battery before returning an item with batteries, or call the manufacturer for assistance. We do not replace items due to expired battery. A full restocking fee will be charged on all returns and shipping will not be funded.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on [1-800-235-8341] or email us at orders@fitness-equipment.com
Privacy Policy Watkins Fitness & Sports Equipment do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy Returns: You must call and get a return authorization (RA) for any return, otherwise your risk additional cost. All items not defective must be shipped at owner's cost and expense, in the original cartons within 3 days of receipt of goods. A 20 percent restocking fee, plus the original shipping and handling fee, will be deduced from all credits issued to the customer. All returns must be in the original packaging, and packaged in the same manner received from the factory. Items received by us which does not conform, will be charged an additional 45 percent, plus the cost of repair and cost to correctly package items not secured correctly. Items returned beyond the 3 day receipt period, without an RA will be returned to the customer, at customer's expense, and no refund will be allowed. GOODS RETURNED WITHOUT THE ORIGINAL PACKAGING WILL BE CHARGED 20 PERCENT OF THE INVOICE PRICE FOR RESTOCKING, AND REPACKAGING.

It is the responsibility of the consignee to inspect each carton for damage, and note it on any document signed as a receipt from the delivering carrier (Post Office, DHL, UPS, RPS, Trucking Company, FedEx or any delivering carrier). The original manufacturer may not replace damaged parts if carton damage is not correctly noted at time of receipt.

Customer must contract the factory customer service department for all warranty service. Keep your receipt.

It is the responsibility of the customer to cancel an order before shipment takes place, in writing. In the event, a shipment is not cancelled in writing, all shipping charges, plus a 45 percent rehandling fee will be charged all such orders. In the event Customer's Order Shipment is Refused: If the customer refuses the delivery of an order, all freight charges (to and from the customer's address), plus storage fees, handling fees, and a rehandling- package fee equal to 45 percent of the invoice for the order will be charged to the customer. No Exception.(Personal items such as clothing, mouth pcs, breast protector, groin protector, eye glasses, goggles and other such items cannot be returned if removed from packaging.)
Remittance Terms Credit card transaction are accepted from: Visa, Mastercard, American Express, and Discover Card.

Your Credt Card, non pin information, incorrect address, including zip codes: A significant amount of fees are charged when we process your credit or debit cards. If the information you have submitted is incorrect the bank card companies are charging us increased fees resulting in a higher than normal fee cost to us. We must recover this cost. It is unfair to all those customers that submit correct information to increase the cost across the board. Therefore, incorrect information submitted by the customer resulting in an increase in cost to us, will now be passed on to the offending customer. This can be as great as 1 percent of the total transaction.

All international orders will also be charged an additional fee of 1 percent to cover additional bank fees. This fee will be added to the cost of the order.


By purchasing from us, and checking the ECI box on the original order form, you agree to all terms and conditions herein.